Talk to a human
The fastest way to reach us is email — there's no phone queue and no ticket bot. We typically reply within one to two working days.
Pick the inbox that fits
Every route reaches the same team — the subject line just helps us get to you faster.
General & support
Questions about scans, your accessibility statement, or your account. If something looks wrong, send the site URL and we'll take a look.
hello@lukeduff.co.ukSales & agencies
Plans, white-label, and running multiple client sites under one roof. Tell us how many domains you need and we'll point you at the right tier.
hello@lukeduff.co.ukSecurity
Responsible disclosure of a vulnerability. We don't pursue good-faith researchers — send the details and give us a reasonable window to fix it.
hello@lukeduff.co.ukYou might not need us at all
Two links that answer most of what lands in our inbox.
Who you're dealing with
A11y Shield is operated by Luke Duff, trading as lukeduff.co.uk, based in Sunderland, England & Wales. For anything formal, that's the entity you're contracting with.